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Due to strict health and safety standards for nutraceuticals, all sales are final, and we do not accept returns or issue refunds for change of mind, personal preference, or any other reason—with the sole exception of damaged goods upon arrival. Phenobiome will issue a full refund or replacement only if your kit arrives physically damaged, or if the supplement bag is torn/punctured and individual sachets are open upon delivery. To be eligible for a refund or replacement, you must contact our support team at info@phenobiome.com within 5 days of delivery and provide your order number alongside clear photo or video proof of the damaged kit, bag, or open sachets, as well as the outer shipping box; claims submitted without visual evidence or after this reporting window cannot be honored.