SHIPPING POLICY

Shipping Policy

Order Processing

Orders are processed and dispatched within 1–2 business days (Monday through Friday, excluding holidays).

Item Care & Handling

Microbiome kit components are securely packaged to maintain sample integrity. Please follow the included instructions when returning your collection sample. For nutraceuticals, all supplements are stored in a climate-controlled environment prior to shipment to ensure optimal quality and potency.

Replacements: Damaged or Lost Orders

If your order is lost or damaged in transit, we will send a replacement at no additional cost to you.

For damaged items, if your kit or supplement container arrives damaged or compromised, please contact us within 3 days of receipt at info@phenobiome.com. Include your order number and a quick photo of the damaged items so we can ship a replacement immediately.

For lost packages, if your package cannot be located or fails to arrive, reach out to us at info@phenobiome.com with your order number. Once verified with the carrier, we will dispatch a replacement package right away.